Shipping Chewy pet food and pet supplies to Canada used to be a hassle, but not anymore. This post lays out a dead-simple process for getting your order from Chewy—or any other U.S. retailer—shipped right to your doorstep in Canada with zero trouble and minimal fees.
Chewy is one of the world’s largest online retailers of pet food and other pet products. Originally launched in 2011 as “Mr. Chewy”, it earned nearly $5 billion in revenue in 2019. In 2017, Chewy was acquired by PetSmart for $3.35 billion, one of the largest e-commerce acquisitions in history. Chewy operates more or less as an independent company today, with a valuation of around $10 billion.
Chewy sells thousands of different pet food brands, from Royal Canin and Blue Buffalo to Diamond and Taste of the Wild. It has developed its own food brand (also called Chewy), and in 2018 unveiled Chewy Pharmacy, an online pharmacy backed by in-house veterinarians offering prescription medications for pets. The site offers literature on pet care and pet health, and is a well-respected resource for pet owners worldwide.
Much has been written about Chewy’s customer service practices, and the company has received numerous awards for its stellar performance in this area. Chewy aims to have a real person answer every customer service call within four seconds, and they’re largely successful in doing so. Chewy also has a generous return policy that states:
“If you’re not 100% totally, completely, and unconditionally satisfied for any reason whatsoever, return it! We’ll happily accept packages within 365 days of the sale date and we’ll give you a complete refund. Oh ya, we’ll also pay for the return shipping.”
Does Chewy Ship to Canada?
No, Chewy only ships within the USA, but I’ve designed a process for getting any Chewy order shipped to Canada with zero headaches. Here’s that process, explained step-by-step.
How To Get Chewy Orders Shipped To Canada
Since Chewy doesn’t ship to Canada directly, you need to use a package forwarder: a warehouse in the United States that will accept your Chewy package and forward it on to you in Canada. Here’s how to make it work.
Step 1: Choose A Package Forwarder
Choosing the right package forwarder is a big deal, because that decision will determine how quickly you get your pet supplies from Chewy, and how much you have to pay for the service. I spent many hours doing some deep research on eight different package forwarders, scoring each of them on a wide variety of relevant metrics. Here are five of the main metrics I looked at:
- Service Fees: How much do they charge to provide their core service of accepting and shipping packages, plus ancillary services such as long-term storage, re-packing, package consolidation, and more.
- Monthly/Annual Fees: How much do they charge in monthly or annual fees, if at all.
- Pricing Transparency: How much do I know about their pricing structure before sending a product to their warehouse.
- Speed: How quickly will they process my package.
- Customer Service: How satisfied are other users with their service, and how thoroughly/quickly do they respond to my questions.
After reviewing the data I collected on these and other metrics, it became clear to me that Planet Express was the best choice. Their customer service team responded to my emails quickly and thoroughly, they have thousands of 5-star reviews online, and their fees were consistently lower than all of the other package forwarders I looked at.
Here are a few other things I like about Planet Express:
- Planet Express has a tax-free warehouse in Oregon, so you can avoid paying sales tax on your orders.
- Planet Express will consolidate multiple packages into a single box, saving you a significant amount on shipping when you make multiple purchases.
- Planet Express sends you free photos of your package as soon as it arrives at their warehouse.
- Planet Express offers extremely cheap storage for your packages. Every package receives 10 days of free storage, but after that, Planet Express only charges one cent per pound per day. That means storing 1 lb of pet food in their warehouse for a month would only cost you $0.30!
Step 2: Ship Your Chewy Order To Planet Express
As soon as you’ve signed up for Planet Express, you’ll receive a unique mailing address at their warehouse. Once you choose the pet products you want from Chewy, just enter your Planet Express mailing address instead of your home mailing address and you’re all set.
Step 3: Forward Your Package
As soon as your Chewy order arrives at Planet Express’ warehouse, they’ll send you photos of the package to let you know it’s arrived. You’ll also be given a series of shipping options to choose from. I find that there’s generally at least 4 shipping options corresponding to 4 different price-speed combinations. Sometimes there can be as many as 10 or more shipping options—it just depends on the weight and size of your package.
My Personal Experience Shipping Chewy Pet Food To Canada
I’ve used Planet Express a handful of times to ship Chewy pet food to Canada, and the experience has always been very smooth. Here’s how things went the last time I did it.
First, I chose the bully sticks I wanted on Chewy.com. I generally buy snacks for my dog from pet stores in Toronto, or somewhere else online in Canada, but Chewy’s incredibly large selection had so many more great options that I couldn’t help but try them out.
Second, I sent my Chewy order to my unique address at the tax-free Planet Express warehouse in Oregon. Less than 24 hours later, I received an email from Planet Express letting me know that my order had arrived. This remarkable speed is partly due to Chewy’s extremely fast shipping, and partly due to Planet Express’ extremely fast processing. Some of the other package forwarders I tested took 2-3 days just to process my incoming packages, so this is very quick.
Third, I filled in Planet Express’ super-easy customs declaration form with the four pieces of information required:
- The item being shipped: “Dog food”
- The number of items: “1”
- The value of the item: “$50”
- Whether the item contains batteries: “No”
Then I chose the shipping option I wanted from a list of eight. Prices ranged from $6-$35 USD, plus insurance at an additional $2 USD, so I chose the cheapest one ($8 USD, including the insurance), and I was done. My order was shipped out later that same day. When it arrived, I didn’t have to pay duties upon arrival, and everything was in perfect shape.
In my experience, the price I paid ($6 USD + $2 USD in insurance) is pretty standard for shipping Chewy products to Canada. I’ve never had to pay any import taxes or duties on my orders, though it’s possible that you’ll have to, especially if you’re buying multiple bags of pet food or placing a particularly large order.
Chewy + Honey = Greater Savings
Honey is a browser extension that automatically finds you coupon codes for thousands of online stores. It crowdsources coupon codes from users and the Internet at large to offer you the best deals every time you shop online. Honey is completely passive and completely free—just install the Honey plugin, and whenever you reach the checkout page of a store Honey has codes for, it will automatically apply every code in its database to find you the best deal.
On top of working on Chewy.com, Honey has discount codes for over 5,000 online stores, including marketplaces like eBay and Etsy, big-box stores like Best Buy, Walmart and Target, online titans like GoDaddy, Microsoft, Udemy and Adobe, and even offers the odd discount on Amazon. You won’t find a working code every time you try, but I can’t count how many times I’ve saved 10% or more thanks to Honey.
Sign up for Honey (free!) using this link and you’ll receive an extra 500 Honey Gold (worth $5) after your first purchase using a Honey discount code.
Overall, shipping Chewy pet products to Canada using Planet Express is extremely easy and smooth. The costs are low, and in my experience you’ll actually end up saving money, since Chewy’s prices can be much lower than those of Canadian pet retailers. If you’re shopping on Chewy.com, or any other retailer that only ships to the USA, I highly suggest making use of Planet Express.