Maple Review: Telemedicine For Canadians

May 9, 2020
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Maple is a Canadian telemedicine platform that connects patients throughout Canada with doctors and healthcare specialists. Through Maple, you can access medical professionals on your computer or smartphone and get a consultation in minutes.

Maple is a great choice if you’re looking for help with any common medical issue like body aches, fevers, and even mental health problems, but it shouldn’t be used to handle medical emergencies. Some health care plans (like MSP) cover Maple’s services, and if your plan doesn’t, Maple has different medical membership plans you can try.

The internet has changed the way we do things in a dramatic way. Not too long ago, if you were feeling unwell, your only option to get a diagnosis was to physically go to a doctor’s office. Today, you can simply turn on your computer and speak with a doctor without ever leaving your house.

That’s what Maple offers: the opportunity to contact a doctor from the comfort of your own home—through a tablet, phone or computer—and get a proper diagnosis in a matter of minutes.

What Is Maple?

Launched back in 2016, Maple is an online, accessible health care service that connects patients all over Canada with licensed doctors in a quick and effective manner. All through their unique platform.

They pride themselves in providing Canadians with virtual health check-ups and prescriptions in an accessible way. Just as they state on their website you can “skip the waiting room and instantly connect with Canadian doctors.”

Their vision for sustainable healthcare is possible thanks to technology and innovation. Through a robust network of doctors and a functioning system, everyone with an internet connection can get easily diagnosed.

Maple focuses on providing a solution for one of the biggest issues in healthcare such as time and access to regular medicine. Something that, in many cases, isn’t as easy to get as we would hope.

At the time of this review (May 2020), Maple is active and operating in all provinces and territories. With their main headquarters located in Toronto, they offer 24/7 medical access for everyone.

How Maple Works

The way Maple works is actually easy and very user-friendly. Their slogan claims you can “see a doctor in 2 minutes or less” and start your consultation right away. This is how the process works:

  1. Go into the Maple website. Go to their website and register (if you already have an account, then all you have to do is log in!). Creating an account only takes about two minutes and after that, you’ll be able to click on the “See the doctor” button and start your journey.
  2. Click on Register and create an account or log in if you already have one -you can log in from your computer, laptop, tablet or phone.
  3. Click on “See a doctor”
  4. Select one of the categories shown and then describe your symptoms as accurately as possible. Once you do that, the platform automatically uses your current location to find you a licensed physician. It takes a couple of minutes for the doctor to reach out, but it’s still quite fast. 
  5. Wait for a doctor to review your symptoms and contact you. The consultation can be done through chat, call, or video, depending on what you want.
  6. Receive your diagnosis along with a prescription and sick note if necessary.
  7. Decide if you want the prescription sent to your house or directly to a pharmacy.

Keep in mind not all requests can be treated online. Your doctor will look at your symptoms and determine if they can help you or not. In case they can’t, the consultation won’t go through and you won’t be charged. Instead, you’ll be redirected to a family practice or clinic near you.

Now, if your consultation does go through, you’ll receive immediate care and advice from the doctor, along with a proper diagnosis and following treatment, including any prescriptions or sick notes necessary.

Maple Review: What It Can And Can’t Do For You

Online health care services certainly sound like something out of the future, and it’s true that there are some limitations. There are certain things that Maple doctors can’t help you treat. First, let’s take a look at the treatable conditions.

You can expect Maple’s doctors to be able to assist you with:

  1. Acute care: The doctors at Maple are qualified to deal and treat with common medical issues such as body aches, fevers, diarrhea, and similar illnesses.
  2. Chronic care: Doctors will be available 24/7 to help you deal with any type of chronic pain or condition.
  3. Mental health: Maple doctors are also qualified to treat and deal with common mental health issues.
  4. Women’s/Men’s health: Last, but not least, doctors can advise and treat illnesses such as STDs or other sex-related conditions.

These are among the most common problems, but Maple doctors can help you with other health problems as well—a full list of everything they can treat you for is on their homepage. That being said, their doctors are prepared and qualified to provide you with medical advice, give you doctor’s notes and prescriptions and even order lab work—if needed—under any of the circumstances presented above.

But, as mentioned above, there are a couple of things Maple can’t do, such as:

  1. Handle medical emergencies: Maple is extremely clear when it comes to this point. This platform is not meant to treat any type of medical emergency, and if you believe you might be going through one, they recommend you call 911 immediately and ask for help.
  2. Prescribing controlled medications: Maple isn’t allowed to prescribe medications such as narcotics, benzodiazepine medication and many stimulant medications.
  3. Handling disability and school forms: Doctors can’t fill out WSIB or any type of specialty disability forms.

Online Prescriptions And Sick Notes

For getting prescriptions, using Maple to contact a doctor is much like going to the doctor’s office in real life, but much simpler. You will get a diagnosis and a prescription—along with a sick note if necessary—with the things you’ll need to get treated.

To get these prescriptions, you’ll first have to see a doctor and describe your symptoms. Once that’s done, you’ll get your online prescription with all the details including the drug name, dosage, and frequency, along with the doctor’s signature and their personal information.

You can choose to get the prescription sent to a pharmacy of your choice near you or get it sent directly to your home for free.

The sick note process is quite similar. You’ll have to request one when filling the text box about your symptoms, and then the doctor will get back to you. You will get a digital copy in PDF of the note, which you’ll be able to present at school or work.

Maple Review: Payment Plans

Maple has a wide variety of options that work for everyone depending on your budget and the type of care you need. You can choose between pay-per-visit, medical memberships plans or credit packages.

Pay-Per-Visit Options

$49 per visitOnly on weekdays from 7AM to Midnight ET.
$79 per visitWeekends & holidays. From 7AM to midnight ET.
$99 per visitOvernight, from midnight to 6:59 AM.

By choosing one of these options you’ll be able to get a visit with a doctor with no time limit. You’ll also get a diagnosis, prescription and a sick note if necessary.

Medical Memberships Plans

$30 a monthPersonal membership with up to 30 visits per year.
$50 a monthFamily membership with up to 50 visits per year. You will be required to be the legal guardian for medical decisions for all family members.

By choosing any of these options you’ll have access to ongoing, no time-limit doctor’s visits for every person under your care, and keep all your medical records in one place.

Credit Packages

StarterPay $95 and get $100 credit.
ExtendedPay $180 and get $200 credit.
Year-roundPay $425 and get $500 credit.

By getting one of these credit packages you will save up to 15% on doctor’s visits, and use them whenever you want (the credits do not expire! You can use them on your own terms).

Regardless of what type of payment option you choose, you will get the same excellent and personal treatment tailored to your personal needs. By taking any of these plans you automatically get:

  1. 24/7 medical services.
  2. Personal one on one time with the doctor, with no time limit.
  3. Prescriptions and sick notes.
  4. Free storage of health records.
  5. Digital consultations summaries of every request you’ve ever made to one of the doctors.
  6. On-demand, live chat customer support.

Maple Review: Final Tips

When using Maple, the biggest question everyone has is whether or not it’s covered by their insurance. And the answer is: it depends. Some of their services might be covered by your insurance or company’s health care plan, but it varies, and this is something you will have to consult with your insurance provider.

In case it isn’t, Maple accepts all major credit cards as a payment method. You can check out our other articles about Canadian credit cards here and see some available options you can apply for!

Other than that, the way Maple works is pretty straightforward. Of course, since it’s an online platform, you should be aware you might not get the same doctor every time you visit or make a consultation. Although you will get a follow up if needed, it might not be with the same doctor.

If you are having any doubts about the doctors working with Maple, you can take a look at their team on their website. Keep in mind, that Maple doctors are not only qualified healthcare providers but also carefully hand-selected to work with them.

In Summary

Maple represents a great alternative for Canadians that need a faster and more convenient way to go to the doctor, especially now with the COVID-19 pandemic that we’re all living through. It is a secure platform that connects patients and doctors almost everywhere in Canada for a reasonable price.

Using Maple allows anyone to get an accurate treatment from home, in an easy, user-friendly way. That’s why we recommend them to anyone looking to get diagnosed from home.

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