OnCall Health: The Software Connecting Doctors With Patients

June 3, 2020
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OnCall Health is a virtual healthcare service provider available in the U.S. and Canada. This platform represents a solution for health care enterprises and helps doctors connect with their patients, manage visits, and automate administrative tasks.

It has three different plans that cater to different types of health providers, it can be used in any computer or smartphone (iOS or Android), and it’s fully customizable to fit any clinic, hospital or single practice’s necessities.

If you have ever wondered how clinics and private hospitals can offer their services online so people all around can connect with their doctors, well, it’s thanks to platforms and software like those of OnCall Health.

These types of platforms offer their service to hospital, clinics and even independent practice to help them connect with patients over the internet. Let’s take a look at how they work and what they have to offer.

What Is OnCall Health?

OnCall Health is a platform that presents a virtual solution for individual doctors, clinics, healthcare groups, and healthcare organizations. It’s a gateway that connects these health care specialists with their patients.

This platform is currently available both in the United States and Canada and is compliant with the PIPEDA (in Canada) and HIPAA (in the US). Both of these acts serve to protect your personal data electronically, so you know it’s a safe, legit solution that is obligated by law to protect your sensitive information.

This software makes it possible for any person in Canada to connect with their doctor and have an online consultation right from their own house, as long as they have a steady internet connection.

As to how it works, OnCall Health is a cloud-based software, meaning it can run on any computer, no matter what browser you have, or smartphone (both Android or iOS). This software is what’s offered to the different clinics, hospitals, and health organizations, and they can customize it to what they need. 

On their end, it offers a bunch of useful solutions that make telehealth accessible for everyone such as one on one video appointments, instant messaging, appointment booking and so much more.

RELATED: Need immediate health care? Get to know how Walk In Clinics work and how to find one near you.

What OnCall Health Has To Offer

OnCall focuses on giving clinics everything they could need to start using virtual health care into their practice. It offers a wide set of features clinics and hospitals can use to expand their care services.

This platform lets them:

Engage With Their Patients

This is perhaps the main feature of OnCall. Using this software makes it easier for these organizations to reach out to both new and old patients. It helps them be more reachable and easier to contact.

The way they do this is pretty straightforward. OnCall uses Secure Video conferences, instant messages, secure file sharing, and even built-in informed consent that gives the patient’s a better and more pleasant experience.

Automate Their Services

Having a well-defined, automated workflow can save you hours and hours of work. This software helps hospitals and clinics do this by automating appointment requests, online bookings, advance scheduling, branded reminders, and even payment processing.

This is done so they can focus on connecting their doctors and physicians with the patients and focus on offering a good service, rather than spending too much time on administrative duties.

It’s important to mention this is what OnCall offers to clinics, hospitals, individual doctors or practitioners, and health organizations, but they do have an option to extend their features even more for large health enterprises that need even stronger support.

Benefits Of OnCall Health For Traditional Health Care 

Like we mentioned above, OnCall isn’t just a solution for huge health enterprises, it’s a legit, useful solution to healthcare providers, no matter the industry they work on, or where they work at.

With a software like this, health professionals have an option to better connect with their patients in a more effective manner, while maintaining professionalism and safety.

On their end, it also means less administrative work and the opportunity to expand their services to new clients out of their current working zone. Reaching even more people than they would normally do with regular in-office visits.

Let’s not forget software and platforms like this one offer an alternative solution in these times, with everything going on with COVID-19. It opens up opportunities for people to have access to health services without leaving their house.

Pro Tip: If you’re looking for a telehealth service that works all throughout Canada, read our article about Maple and connect with a doctor without having to leave your house.

OnCall Health For Businesses

OnCall is a software that also caters to big health enterprises that need to adapt a bigger system to this online platform. You can request a demo on their website, and they will help you integrate their system with your current way of working.

Perhaps the best thing about this is that OnCall is a White Label software, meaning your patients won’t know OnCall is behind your health care platform, all they will see is the name of your company, with your label on them (including custom smartphone and desktop apps.)

Large health enterprises can expect:

  • Seamless EMR integrations.
  • 24/7 Bilingual Support.
  • Expert Onboarding.
  • Internationalization.
  • Analytics Dashboard.
  • Guaranteed patient privacy.

OnCall Health Pricing

OnCall Health has three different price plans that cater to different audiences, from single practicing doctors to big clinics, there’s a price that adjusts to what each one needs.

However, the only public price is the one on the Basic plan, which costs $40 per health care provider. If you are interested in knowing the prices for the other two plans, you have to directly contact OnCall to get a customizable plan.

Basic Plan

This plan comes with the following features:

  • Encrypted Video Conferencing.
  • Encrypted Instant messaging.
  • Automated appointment reminders.
  • secure file sharing.
  • secure file storing.
  • secure payment processing.
  • custom receipts.
  • appointments calendar.
  • PHIPA and PIPEDA compliant portal.


This plan caters for small to medium clinics, and comes with the following features:

  • All the Basic plan features
  • Roster to manage patient records
  • Custom patient self-scheduling page
  • Custom digital intake and assessment forms
  • Charting and session notes.


This plan caters of big health enterprises, and comes with the following features:

  • Includes all basic and premium features
  • Complete branded applications
  • Seamless EMR integration
  • Analytics Dashboard
  • Configurable workflow
  • Multilingual Interface


We have been talking about telehealth services for a while now. We have talked about services like Maple, which makes it possible for patients to have online consultations in a matter of minutes; we have discussed Telehealth Ontario and even MSP. But this is the first time we take a look at the software that makes this possible for private health enterprises and sole practitioners.

OnCall Health is a solution for health providers, yes, but it also comes as a benefit for everyone in Canada that ever needed an online consultation. These are the type of software that make healthcare accessible to everyone.

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