City Index is a global trading application that offers a lot of options for trading CFDs and foreign currency. The application operates in 150 countries, offers 9 base currencies and is regulated by 3 regulatory authorities including the UK’s Financial Conduct Authority. The application has some great research tools to guide you and train you to trade profitably. This makes it a great platform to trade CFDs and Forex for beginners, while still being a great choice for more experienced traders.
On the other hand, if you are looking for a no commission broker then you should check out Capital.com that offers all the asset classes that City Index does at much lower fees on some cases. Capital.com has one of the most robust educational repositories in the form of online tutorials, videos and courses, as well as a dedicated account manager that will help you out with any issues or questions about the platform, making it an aswesome way to go from zero to hero.
|Ease of Use||8|
|Deposit & Withdrawal Options||10|
|Demo Account & Educational Resources||10|
|Safety & Regulation||10|
As you can see from the table above, City Index scores low on fees, asset classes and customer support. It also gets a 0 on the referral program score, but that’s just because it doesn’t have one. On the other hand, the broker scores very well on all other categories. Keep reading to go in-depth on each score and to see how City Index compares to our top-rated broker.
Introduction To City Index
City Index was established in 1983. They are a global CFD and Forex broker, but they also offer U.K. based traders the possibility to invest in spread betting. It is owned by GAIN Capital, which is listed in New York Stock Exchange (NYSE). It is regulated by the likes of Financial Conduct Authority (FCA), Australian Securities and Investments Commission (ASIC) and Monetary Authority of Singapore (MAS). City Index charges low fees when you trade forex or stock index CFDs and it doesn’t charge withdrawal or deposit fees. The broker is available in over 120 countries which means that you can open an account if you live in.
|Burkina Faso||Cape Verde||Cameroon||UAE||Central African Republic|
|Morocco||St Kitts||Saint Lucia||Oman||Romania|
|Grenadines||San Morino||Sierra Leone||Soloman Islands||Saudi Arabia|
|Serbia||Senegal||Seychelles||South Africa||South Korea|
Related: If you are looking for investment advice to grow your wealth check out our review of this financial newsletter that will help you make the best decisions.
Word of Caution
Dealing with CFD’s is very risky because you are trying to predict the price of an underlying asset. Usually, 70% of consumers lose money when they invest in CFDs with different brokers. Hence, you should try and only invest in CFDs when you have good knowledge of how CFD’s work. Now let’s have a quick look at some pros and cons of using this broker.
Pros and Cons
Let’s have a quick look at some pros and cons for City Index.
|Strongly regulated by various regulatory authorities, providing security for users||Customer service via email can be slow at times|
|Plenty of research tools that allow you to invest smartly||No referral programs|
|Plenty of options in CFDs and forex||Expensive Fee Structure|
|Allows Spread Betting|
|Simple and quick account opening process|
Now that you have a sense of the pros and cons list lets dive into each of the dimensions in our scoring system and see if the app fits the bill to be your default trading app.
#1 City Index Fees
Let’s dissect the City Index fees structure to see what’s on offer and if it is a right fit for you and your trading needs.
City Index Trading Fees Structure Summary
The table below summarizes the various trading fees structures applicable on different assets.
|Assets||Basic Fee Structure|
|Indices/ CFDs||0.4 points minimum spread (for SG Index)|
|Shares/ CFDs||0.08% or S$10 minimum commission (for SG shares)|
|Forex/ CFDs||0.5 points minimum spread (for EUR/ USD)|
|Commodities/ CFDs||0.4 points minimum spread (for US Crude Oil)|
|Metals/ CFDs||0.5 points minimum spread (for Gold)|
|Funding Fees||2.00% (for debit and credit cards)|
|Inactivity Fees||S$15 (for 24 months and above)|
The indices CFDs have a good minimum spread which makes them affordable. This augers well for individuals looking to invest in indices to reduce and mitigate risk in their potfolios as indices are a good way to hedge risk.
The minimum spread for forex pairs and commodities also offers good value as some brokers have a minimum spread of 1 pip or even upto 3 or 4 pips which can make it slightly expensive to trade these assets. Moreover, having a low minimum limit is good because spreads often vary from hour to hour. So having a low minimum limit means that you have the opportunity to find assets at a low price on a particular day which is similar to the concept of having a sale at a grocery store.
Stock Index Spreads
Let’s have a look at the spreads for some of the most common stock indices to see what’s on offer for you over here.
|Wall Street CFD||2|
|Germany 30 CFD||7.2|
|UK 100 CFD||6|
|US SP 500 CFD||0.6|
|US Tech 100 CFD||1|
The spreads here provide some really good value. Wall Street, US Tech 100 and US SP 500 have lower spreads with City Index than most brokers in our database which offers some really good value for users. However, the Germany 30 and UK 100 are quite expensive especially when you compare them to the other indices on offer.
Forex pairs often have spreads associated with them rather than commissions. The table below illustrates some of the spreads associated with the City Index broker.
While the broker does a good job of having a low minimum spread for forex but in reality, you can see that the picture is quite different. The spreads for commonly traded major pairs like EUR/CAD, EUR/AUD and even AUD/USD are quite high. This is something that we recommend all readers to vary of which is that actual spreads sometimes can vary significantly compared to actual spreads and it’s something that you should be mindful of before choosing a broker.
City Index hasn’t hopped on the bandwagon of zero-commission brokers, CFD Commissions on the UK and European market on the platform will cost you around 0.08%. The commission rates for CFDs in the Asian market are around 0.2%. Similarly, the minimum commission rates are £10, $10 or €10 depending on the market that you are trading in. This may not seem much but it translates to $0.8 per $1,000 for the American market and $2 per $1,000 for the Asian market. This can be significantly higher than what other brokers charge.
Also, consider that there are inactivity fees associated with your account after it has been inactive for a year. Additionally, there are withdrawal fees associated with your account unless you withdraw funds using the banking and clearing system of UK.
Financing Rates On CFDs
There are a few financing rates over CFDs aswell in the case that you hold your position overnight.
|Country||Financing rate on long positions||Financing on short positions|
|UK||LIBOR + 2.5||LIBOR – 2.5|
|US||LIBOR + 2.5||LIBOR – 2.5|
|EU||LIBOR + 2.5||LIBOR – 2.5|
|Australia||RBA IOCR + 2.5||RBA IOCR – 2.5|
For instance, you have 1,000 CFDs worth 450 pence each at the end of the day and the LIBOR rate is 3%, you would end up paying 5.5% on £4,500 divided by 365 days which amounts to 69 pence per day. However, if you hold a position for some days and depending on the amount that you hold could end up being expensive in particular scenarios.
Pros & Cons Of The Non Trading Fees
Non-trading fees consist of activities that are not directly linked to your trading account. These may comprise of deposit and withdrawal fees or inactivity or even membership fees in the case of some elite brokers.
City Index in general does not have any deposit and withdrawal fee which augers well for many users. This offers some good value for users especially those who do not rely on credit or debit cards as these have a processing fee of 2% associated with them. The inactivity fee is enacted after 2 years which is better than most brokers where it is enacted after almost a couple of months. The £15 fine for inactive accounts is also slightly high. However, we at Yore Oyster recommend that if you do not like a broker you should withdraw your funds from it rather than keeping them with the broker and being susceptible to inactivity fees.
How We Rank Fees
At Yore Oyster, we rank fees based on both trading and non-trading fees. Non Trading fees consist of deposit, withdrawal and inactivity fees. The commissions and spreads associated with each asset type are also built in the score to determine the overall value.
Final Verdict On Fees
Because of the high commission fees, forex spreads and constraints such as inactivity fees, this broker scores 5/10 on fees as there are a lot of competitive brokers out there like capital.com that charge no commissions or inactivity fees.
City Index Fees Score: 5/10
#2 Sign Up Process
The sign-up process is pretty easy. You can just go to the website and sign up. It takes just one day to verify your account and you don’t even need a minimum deposit to get started.
Opening an account with City Index is a smiple three step process, as you’ll see in the following subsection:
Steps To Open Your Account
Let’s have a look at the steps you need to take to open your account with City Index
Step 1: Fill In Your Personal Information
You’ll need to start by going to the City Index website and give your personal details and financial information. This step includes details like your name, address and payment information.
Step 2: Document Your Trading Experience
This includes giving a test on your knowledge about trading. Giving the list of your experience and a test on your knowledge will help you and the platform know the level of expertise that you possess to start trading immediately.
Step 3: Verifying Your ID
You need to upload a national ID card, passport or driver’s license to verify your ID. Utility bills and bank statements are also accepted and required as proof of address.
The process to apply is simple and not at all complicated as you can see. The sign up process at City Index is pretty similar to most brokers and a pretty streamlined one.
How We Rank The Signup Procedue
We ranked the signup procedure based on how quick and easy it is to open an account and we base our score on the following criteria:
- The speed with which the documents can be uploaded
- Number of documents required
- The time the verification process takes
The easier an account opening process is without unnecessary checks the higher the score is for this dimension.
Final Verdict On Signup Procedure
The fact that opening an account is hassle-free and quick helps it garner quite a few points in our scoring system. City Index’s verification process also tends to take around 1 business day on most occasions which helps the broker get a 9/10 in our scoring system. The only reason it loses a point is that there are brokers that allow for same-day account opening
City Index Signup Process Score: 9/10
#3 Minimum Deposit With Your City Index Application
City Index does not require a minimum deposit for you to open an account. This means that you can instantaneously open an account and check out the platform to see if it is right for you without putting any money down. In the case that you decide that you like the platform, you can deposit and start trading right away.
How We Rank Minimum Initial Deposit
The formula here is simple, the lower the minimum initial deposit the higher the score. We at Yore Oyster believe that everyone should be able to try out a broker without having to deposit thousands of dollars to get the opportunity to do so.
The Scoring Threshold For Minimum Initial Deposit
If a broker has a requirement for upto $100, the score here is a perfect 10, as most people can afford to invest. However, if a broker charges upto $500, it still scores a healthy 8 because most of our readers believe they can invest $500 to try out a broker’s services. However, as the minimum initial deposit requirements rise above $500 most of our readers feel a bit hesitant to try out a broker due to which the score decreases.
Final Verdict on Minimum Initial Deposit Fees For City Index
City Index has a lot of pros for this dimension as the broker has no initial deposit requirements meaning that anyone willing to test out the platform can do so easily. If you want to look at other brokers with no minimum initial deposit requirements have a look at FXTM, IronFX , RBC Direct Investing as these brokers have no minimum initial deposit requirements and have good demo accounts and educational resources to get you started with trading.
For this reason, the application scores 10/10 because you can start investing and trading with as little as you want, which is particularly great for beginners or traders that don’t have a lot of starting capital.
City Index Minimum Deposit Score: 10/10
#4 Ease Of Use
The overall interface and layout of a brokerage application play a pivotal role in users having an enjoyable and good trading experience. The broker uses the common platform Meta Trader 4 for providing its brokerage services across Web, Desktop and Mobile Applications. However, it has its own platform available aswell for Desktop & Mobile Applications.
City Index’s Own Mobile Trading Platform & Desktop Platform
City Index has its own Moblie trading platform that has a clean and intuitive interface with separate tabs for each activity like selling, buying and ordering fee reports. Moreover, the platform also allows for some basic level customizability which provides users with quite a few options to do what they want with the app and customize it like they want to.
The Desktop application developed by City Index allows users much better graphics than the Meta Trader 4 platform and covers many of the advanced statistical tools and features used by the Meta Trader 4 platform allowing for some much-needed functionality with cool graphics.
Meta Trader 4 Platform
One of the most commonly used trading platforms, Meta Trader 4 is used by hundreds of brokers around the world. The interface of Meta Trader 4 is not very user-friendly in terms of graphics as it has outdated graphics that need to be revamped. However, in terms of having comprehensive charting tools and statistical tools, Meta Trader completely fits the bill. It is the reason perhaps that the platform is home to hundreds of brokers because it covers all the basics and provides you with a solid foundation in trading. As a platform, we think it’s an ideal platform for individuals who are pro traders and have been trading for some time, though it can be a little complicated and daunting for beginners.
MT4 Web & Desktop Trading Platform
The Meta Trader 4 platform provided has a lot of detail in terms of statistical metrics that users can use. A drawback is that the graphics of the applications are a bit outdated and something that the platform can and perhaps should improve upon. The Meta Trader 4 platform can be a bit daunting for beginners to get started with but be a bit easier for professional traders. Professional traders may be used to it because of its pervasiveness in the market and the fact that they may have used it in the past.
MT4 Mobile Trading Platform
Offers a lot of options in terms of customizability. For instance, you can choose your own metrics to evaluate your assets, design your own dashboards. Moreover, you can also set up alerts for prices and different market movements on your mobile.
MT4 Platform Languages
The Meta Trader 4 platform is a global platform that supports hundreds of online brokers. A good feature of the platform is that it has a lot of languages that cover most of the people in the world. The Meta Trader 4 platform is available in:
As you can see, the platform covers many of the commonly spoken languages around the world. This offers some really good value for users across the world who want to trade in their own language.
The charting tools offer decent value in terms of giving a trend of past price fluctuations and the variances associated with an asset. However, the interface for charting does seem like something out of a 1990’s Sega Game and Meta Trader could do much to improve it as it is one of the most widely used trading platforms in the world. They could do a better job of improving and enhancing the user experience and useability of the platform.
City Index’s Web & Desktop Platforms That Use Meta Trader 4
The web and desktop trading platforms score well in terms of usability. Some of the features are that it is highly customizable and you can compare different assets and remove and change the positions of your tabs.
There are many research tools that help you trade better and allow you to earn more.
Research Tools In City Index
City Index has interesting research tools that can help you in trading better to maximize your wealth. Research tools are available in most apps however, they can help you in trading better. The research tools offered are similar to the ones offered in other apps. Let’s have a look at some of the research tools that City Index offers.
City Index Trading Ideas
Trading Ideas advice you on how you should trade to maximise your returns. Trading Ideas are based on algorithms and should only be used in decision making after consulting news and announcements regarding your assets.
Charting Feature In City Index
Charting is a feature in which the application projects the price of your asset in the future. It helps you in understanding potential price of your assets and understanding whether you should trade or not.
News Feed Feature
City Index has a news feed function that can really help you. It can help you in getting information from credible sources such as City Index’s experts to get a proper feel for the kind of trends that are going around in the market. Because after all the market is based a lot on the psychographics of people as well and not just numbers. For instance, a lot of the stocks in the market have become overvalued or undervalued based on positive or negative views regarding a company. Hence, it is always important to keep an eye out for news so that you can factor it into your decision making regarding your assets.
How We Rank Ease Of Use
Ease of use comprises of the overall user experience provided by a platform. We rank this dimension according to the following criteria:
- Intuitive Interface Across All Platforms
- Customizability Options Available To You
- Advanced Research Tools For Analysis
Having an intuitive interface was ranked as the number one factor by most of our users in considering a broker with a good interface. The options available for customizing dashboards and statistical analysis were also very important factors according to our audience.
Final Verdict On Ease Of Use
The score for ease of use is 8/10 because the app is consistent with offering features that are in line with other apps in the market but it does not offer extra tools that can help it in distinguishing it from its competitors.
City Index Ease of Use Score: 8/10
#5 Deposit & Withdrawal Options With City Index
There are multiple options for deposit and withdrawal and there are no costs associated with depositing or withdrawal of funds. You can transfer funds into and out of your account via:
You can also trade in 9 base currencies namely:
The broker covers most of the deposit and withdrawal options. This offers some good variety for the broker as it allows users from different countries to use the method that they like to deposit and withdraw funds. Moreover, the option to use 9 base currencies also provides users with a lot of flexibility without having to worry about currency conversion rates something which is refreshing for most traders.
How We Rank Deposit & Withdrawal Options
Having a lot of Deposit & Withdrawal options gives you the flexibility to deposit and withdraw fudns in the manner that best fits your needs. We rank this dimension according to the following criteria:
- Ways in which you can deposit your funds
- Ways in which you can withdraw your funds
- Number of options within different Deposit and Withdrawal Types
We look at 3 main options that a broker needs to offer for a perfect score as these are the most commonly used by brokers:
- Credit/Debit Cards
- Bank Transfer & Wire Transfer
- E-Wallets such as Paypal, Skrill and WebMoney
The slew of withdrawal and depositing options that are available for investors through out the world helps City Index in scoring a solid 10/10.
City Index Deposit & Withdrawal Options Score: 10/10
#6 Customer Support Of City Index
City Index offers three standard support channels. You can get support via telephone, live chat and email:
- Phone Support
- The LiveChat consists of you talking to a chatbot and you have to write specific keywords like “agent” to get support with a real person.
|Live Chat||Quick||Chatbot may not understand a few queries or typos|
|Phone||has good reviews with instant replies.||None|
|Detailed Response From Most Correspondents||Slow Response can take up to 5 to 6 days|
The customer service is available between Sunday and Monday at 5 pm Eastern Standard Time (EST). The long delays in responding to emails and lack of proper connection on the live chat make the total score for customer support 7/10 according to our criteria. The customer support is average, to say the least, based both on our personal experience and our scoring system.
City Index Customer Support Score: 7/10
#7 Asset Classes In City Index
The types of assets offered are very limited in the sense that you can trade CFDs on many assets and forex only. However, within CFDs and forex there are plenty of options like you can trade on. Lets have a look at asset classes and the number of options that you have for them.
|Asset Class||Number of Options|
|Stock Index CFDs||23|
You can see from the table above that there are numerous choices for you if you trade in CFD’s and forex. This offers you a lot of variety to build diversified portfolios that can hedge against risk and provide you with long term suitability and sustainability for a strong financial future.
The broker offers over 80 forex pairs which gives you a lot of variety if you are a forex broker or someone who wants to dabble in unique and exotic pairs. The table below illustrates some of the commonly used pairs with the broker
You can see that the broker covers many currencies like the Norwegian Crone, Mexican Pesos, Hungarian Frank and the Swiss Franc, currencies that are not available with every broker. The varieties are endless and something that you should definitely check out if you are a forex broker.
Let’s discover the commonly traded bond types offered by the broker to see whats you can trade:
|UK Long Gilt|
The broker covers the 4 main categories of bonds mentioned in the table above. the Gilt and Bund bonds can help you mitigate risk in long term portfolios whereas, the US T Bonds can help you alleviate risk in the short term.
City Index also offers the possibility to do Spread Betting to its British clients, which is a very popular financial instrument in the U.K., mostly because its earnings are exempt from capital gains tax.
How We Rank Asset Classes
The criteria for ranking asset classes is pretty simple and as follows:
- Number Of Asset Classes Offered, such as crypto, forex, stocks, ETFs and bonds.
- Options Provided within each asset class
The more asset classes a broker provides, the more the chance to diversify your portfolio. Diversified portfolios often help in mitigating risk and long term profitability. This is the reason due to whch we give higher ranking and weightage to brokers who give you the option to hedge your risk.
Final Verdict On Asset Classes
The broker covers most asset types and provides a lot of variety for users due to which it scores a perfect 10/10.
Related: Read our review on trading ETFs
City Index Asset Classes Score: 10/10
#8 Referral Program Of City Index
While referral programs play an important role in making trading fun because you can use the platform with friends and learn more. However, there is no referral program for City Index and this also reduces the chance that you have to earn more funds.
How We Rank Referral Programs
The more rewards a broker gives the higher the score for this dimension. Rewards are a good way for encouraging beginners to start trading with friends and family making the experience enjoyable, due to which we encourage brokers to offer more and more rewards. We also take into account how difficult it is to attain these rewards.
The score for this is 0 because there is no referral program.
City Index Referral Program Score: 0/10
#9 Demo Account Of City Index
City Index has a great demo account. It offers educational training videos on how to trade and become profitable. Similarly, it offers an opening paper trading balance of £10,000 to get you started. Some other features and training provided by the online platform are.
- Tutorial Videos on how the platform videos
- Educational training videos on trading
- Educational articles that help you in trading better and earning more.
The demo account offers some great features as elicited above. Not only do the educational resources train you to use the platform but also educate on you on how to trade properly.
How We Rank Demo Account & Educational Resources
The purpose of a demo account and educational resources is to train users to make informed decisions. Our crtiteria marks every broker on the quality of training that they provide beginners with. Our criteria is as follows.
- The demo account should not have a time limit or a paper trading limit to get a perfect score
- Educational Resources should include tutorials, webinars and online courses to ensure that anyone new to trading can quickly learn and trade profitably
The app scores 10/10 in our scoring guidelines because it fulfills all the criteria for a perfect score.
City Index Demo Account & Educational Resources Score: 10/10
#10 Safety Of Using City Index
City Index is regulated by UK’s regulatory authority, the FCA. Moreover, it is also regulated by Australia’s ASIC and MAS. Similarly, it is listed on NYSE. The fact that it is regulated by the top regulatory authorities and it has been operating since 1983 lends great credibility to the platform. If you are a UK national using the app then you have investor protection for up to £85,000. This provides you with a lot of protection in case something goes wrong with the broker. however, kindly note that the insurance does not cover you against bad investment decisions.
How We Rank Safety & Regulation
If a broker is regulated by a tier 1 broker like the Financial Conduct Authority of UK (FCA), Securities Exchange Commission (SEC), or Australia Securities & Exchange Commission (ASIC) it scores a perfect score. However, if it is regulated from a tier-2 broker like the Cyprus Securities & Exchange it scores an 8. The score for most tier 3 brokers is a 6 and the score for no regulation is 0. Regulation is an important factor for brokers as non-regulated entities can engage in harmful practices for investors that can be detrimental for them.
Final Verdict On Safety & Regulation
The fact that the app is heavily regulated by tier-1 bodies means that it gets a score of 10/10 on our scoring guidelines.
City Index Safety & Regulation Score: 10/10
Comparison With Capital.com
While City Index has a quick sign up procedure coupled with plenty of deposit and withdrawal options and an excellent demo account there are a few dimensions where Capital.com is much better and a more comprehensive alternative than City Index.
Capital.com allows you to have a dedicated account manager who keeps a record of your portfolio. So you do not get lost in a customer support loop because often availing customer service can be a problem because lots of brokers are slow in providing customer service and you have to explain your problem to different representatives to get it sorted. Keeping in mind the low score for customer support for City Index in this attribute i think Capital.com does well in terms of providing timely and useful support for customers.
Ease Of Use & Safety
Capital.com has a cleaner interface than City Index. Similarly, its charting tools and newsfeed features are much more comprehensive than City Index.
Capital.com offers negative balance protection, meaning that you cannot lose more money in trades than what you have deposited. Very few CFD applications have this feature and the fact that Capital.com has this along with regulation from regulators like FCA, Capital.com is safer than City Index.
Comprehensive Educational Resources
Capital.com has a lot of educational resources to train any kind of trader looking to deal in any kind of asset. Often brokers offer a few basic educational resources for traders but Capital.com does a good job in this regard and it is with you in helping you learn to trade savvily and efficiently. Some of the resources offered are as below:
- Tutorial videos on using the platform
- Educational videos on trading different assets
- Educational articles
The resources offered to teach you everything from learning how the platform works to educational videos and webinars. Capital.com also offers asset trading training guides.
- CFD training guides
- Commodities training guides
- Indices trading guides
- Trading psychology guides
- Shares trading guides
- Forex trading guides
Capital.com has you covered if you want to start trading an asset that you have not traded before. They also offer 5 courses that are aimed at training beginners and refreshing the knowledge of experienced traders.
Capital.com Online Courses
- Introduction to financial markets
- ABC of derivatives
- Financial instruments
- Derivatives and risks of trading
- What are leverage and margin
The online courses are designed for beginners but anyone can benefit from them in learning the basics and good practices and knowledge of the industry.
However, one of the most attractive features of Capital.com in comparison to City Index is the breadth of assets that you can trade in such as ETFs, stocks, crypto, commodities and bonds. As you would know that most successful trading strategies consist of making a diversified and holistic portfolio and the fact that Capital.com offers so many assets gives you the chance to build diversified portfolios. Hence, I recommend Capital.com as a more holistic trading platform.
Related: Read this in-depth review of Capital.com to find out more.
City Index provides a lot of base currencies to trade in which gives a lot of usability to the users to choose the currency that they feel like trading in. Similarly, it is heavily regulated which lends good credibility to the platform. The application is easy to get started with and has some good resources so you can definitely create an account and try it out to see how it fits your needs. If you’re a trader based in the U.K. and are looking for a good broker that will let you try spread betting as a financial instrument, you should definitely give City Index a shot.
On the other hand, Capital.com also has an amazing and intuitive interface that not only makes trading easy but enjoyable. Moreover, it has very narrow spreads compared to City Index while not even charging commissions on trades, which makes trading a lot more profitable.
Capital.com also has a wider asset breadth to provide you with more trading options such as stocks, ETFs, bonds etc. Similarly, it also has some great educational resources to help you master how to trade different assets and how to make the most of the trading platform. Click the link below to join Capital.com for an educational and professional trading platform.